This Help Page is intended for a Swarovski Figurine owner who is considering to purchase or has purchased our Swarovski Assistance Identification Service.

To use have total success identifing your figurines, you MUST provide us with an image that meets the following requirements.

When we confirm your order, the email address for image submission will be provided. When composing your email to us, be sure to include the WBRBOnline Order # in your email SUBJECT line:

Your email can contain up to 5 Swarovski figurine images. Provide only 1 image per figurine. If we need additional images at different angles, we will let you know.

The expiration date and NO REFUND policy....

Following are examples of POOR and UNACCEPTABLE images.

 

 

 

This image is blurry and does not contain a ruler. This image is too dark, and the ruler cannot be read. This image is high contrast, but might be acceptable.

 

This background is busy and does not contain a ruler.

This has a plain background, but there is no ruler.

 

Following are examples of ACCEPTABLE images.

This dog image is sharp, has a plain background, a ruler that can be read, and has good contrast. This butterfly image is sharp, has a plain background, a ruler that can be read, and has good contrast.

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