Swarovski has a very firm policy that they will NOT repair/restore/re-glue any RETIRED or DISCONTINUED crystal. They can assist collectors only if the damaged item is a part of their current product offering.
So, if you have an item requiring a Swarovski repair, that is, a retired Swarovski crystal figurine that requires a component to be re-glued or replaced, The Crystal Wizard may be able to assist you in restoring your Swarovski figurine to MINT condition!
The Crystal Wizard is a Swarovski restoration specialist located in Ohio (U.S.A). They can restore damaged figurines by using replacement MINT components from other figurines that were taken in as salvage. They do NOT polish out chips or otherwise alter components. Components are as they were from the factory.
Contact them directly for more information on how to get a price quote to restore your damaged Swarovski figurine! They request that you include your name and phone number with your corresponcance.